This Agreement has been entered into between you and us and sets out the provisions on how you will be provided with driving instruction services. In these terms and conditions “we”, “us” or “our” means Holborn School Of Motoring and “you” or “your” means you the pupil. The terms “instructor”, “driving instructor” or “franchised instructor” means the Holborn School Of Motoring driving instructor introduced to you by us.
2. Our Responsibilities
We will introduce you to a Holborn School Of Motoring driving instructor supply you with all the necessary contact details for future communication with them. We will not be responsible for the provision of driving instruction services. You will enter into a separate agreement with the driving instructor, whose details will be provided to you by us.
3. The Driving Instructor
The driving instructor is NOT an employee of Holborn School Of Motoring but is an instructor providing driving lessons under the Holborn School Of Motoring Scheme. Every instructor is Self Employed. The contract for the provision of driving tuition services is solely between you and your instructor.
4. Limitation of Liability
We will not be liable to you for any loss or damage caused by any acts or omissions by the driving instructor. We will NOT be liable to you for any payments you have made directly to the driving instructor or disputes between you and the driving instructor. These terms and conditions will not affect any statutory rights you may have as a consumer.
5. Information that you provide to us
We will only hold the personal information that you provide to us in accordance with the GDPR 2018 guidelines. We will only use your contact details to find you a suitable Holborn School Of Motoring driving instructor and to keep a record of the service we provide to you. We will not pass your data to other third parties and we will use industry good practice means of keeping your data secure. We may use the personal data you provide to us, including any photographs you provide to us, in our marketing literature, on our website and on our Facebook or Twitter pages. In doing so, we will at all times ensure that such uses are in keeping with our professional standards. If you do not want us to, please let us know by contacting us at the address set out below. You may at any time contact us if you would like to amend or delete your details or if you would like a copy of what we hold about you, at the following address: 178 Clerkenwell Rd, London, EC1R 5DD.
6. Complaints Handling
To help us adhere to the high quality of our services, if you have any issues or complaints in relation to an instructor please let us know. If you have a complaint that cannot be dealt with directly by your instructor then please contact us and your complaint will be investigated in the strictest confidence. Although we will use all reasonable efforts to try and assist you with any issue in respect of your instructor you may have, we ultimately bear NO liability and any recourse you have will be against your instructor.
Holborn School of Motoring acts as an agent providing agency services to our instructors. All payments made directly to Holborn School of Motoring will be passed to the relevant instructor according to the Holborn School of Motoring Scheme. We are NOT responsible for any payments made directly to the driving instructor. We cannot guarantee any such payments to instructors and are NOT liable for any refunds or disputes relating to any such payments. If you do pay your instructor directly by any method, you should ensure you obtain a receipt directly from that instructor. All advance payments and Gift Vouchers expire 12 months after payment. Refunds, within 12 months of payment, for any block booking lessons not taken will be made pro rata, minus the block booking discount.
8. Cancellation of Lessons
If you wish to cancel a lesson a minimum of 48 hours’ prior notice must be given. Cancellations should be made by you directly with your instructor. If you do not give at least 48 hours’ notice of cancellation you will be charged for the lesson(s) concerned in full. If you are unable to contact your instructor you can call our office during office hours. Cancellation requests directed to the office cannot be actioned outside of office hours and will still result in the late cancellation charge. In the event of you having booked your driving test, the DVSA requires you to give three clear working days to cancel your test. This may mean that you may lose your DVSA test fee if your instructor says you’re not ready for your test within this three-day notice period.
9. Governing Law
These terms and conditions are governed by and will be construed with the laws of England and Wales.